Privacy Policy
Last Updated: April 2025
Effective Date: April 2025
Thank you for visiting cobefy.com (this “site”), operated by FUNCHILL, a limited liability company registered in the State of Wyoming, USA. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect your personal information when you use our Site and services. By accessing or using the Site, you agree to this Policy. If you do not agree, please do not use our Site.
What Personal Information do we collect?
We may collect the following categories of personal information about you
1.1 Information You Provide Directly
- Account information: When you create an account, we collect your name, email address, password, and shipping/billing addresses.
- Order information: When you place an order, we collect your name, shipping address, payment details (credit card, PayPal, Apple Pay, etc.), and contact information.
- Support requests: When you contact our customer support, we may collect your name, email address, order information, and message content.
- User-generated content: When you submit product reviews, upload photos, or interact with our blog or social media, we collect the content you provide.
1.2 Information We Collect Automatically
Device and usage data: When you visit the Site, we automatically collect:
- IP address
- Browser type and version
- Device type (mobile/desktop)
- Operating system
- Pages viewed
- Time spent on pages
- Referral source (how you arrived at the Site)
1.3 Information from Third Parties
- Payment processors: We work with third-party payment providers (e.g., Stripe, PayPal) who process transactions. We do not store full credit card information on our servers.
- Marketing platforms: For advertising, email marketing & retargeting (e.g., Google Ads, Meta, Klaviyo), we may receive data such as user behavior, interest categories, and campaign effectiveness.
- Analytics tools: We use tools like Google Analytics to analyze Site performance and user behavior.
How we Use Your Personal Information
We use your information to:
- Provide and manage our services (e.g., process orders, provide customer support, and maintain your account).
- Improve our Site and services (e.g., understand how you use our Site to optimize user experience).
- Send you marketing and promotional content (e.g., email updates, special offers, or new arrivals), subject to your consent preferences.
- Analyze Site traffic (to better understand trends and user behavior).
- Ensure security (protect against fraud or unauthorized access).
- Respond to legal requests (such as court orders or regulatory inquiries).
How we Share Your Information
We will not sell or rent your personal information to third parties. We may share your data with:
3.1 Service Providers
We work with trusted third parties to help operate our business, such as:
- Hosting and Site performance (e.g., WordPress hosting, cloud services)
- Payment processing (e.g., Stripe, PayPal)
- Email and SMS marketing (e.g., Klaviyo, Mailchimp)
- Delivery and logistics (e.g., UPS, FedEx)
3.2 Legal or Government Authorities
We may disclose your information if required to do so by law enforcement or other legal mandates.
3.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred.
Data Retention
We retain your personal information only for as long as necessary:
- To provide you with services,
- To comply with legal obligations (e.g., tax or accounting requirements),
- To protect our rights and resolve disputes.
Generally:
- Order and transactional data is kept for up to 10 years for compliance.
- Marketing preferences are retained until you unsubscribe or delete your account.
Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of your personal data.
- Rectification: Correct any inaccurate or incomplete data.
- Erasure (Right to be Forgotten): Delete your account or personal data.
- Restriction of processing: Limit how we process your data.
- Object to processing: Opt out of certain processing, particularly marketing.
- Data portability: Receive your data in a structured, commonly used format.
To exercise your rights, please contact us at [email protected].
Cookies and Tracking Technologies
We use cookies and tracking technologies to operate and improve the Site.
- Essential cookies (e.g., login sessions, cart information) are necessary for Site functioning.
- Analytical cookies (e.g., Google Analytics) help us understand Site usage.
- Marketing cookies (e.g., Meta Pixel, Google Ads) track user behavior for retargeting and remarketing.
You can manage your cookie preferences via the consent banner when you first visit the Site.
You may also disable cookies in your browser settings, but some features of the Site may not work properly.
International Data Transfers
We are based in the United States, but our Site may be accessed from other countries. If you are outside the U.S., your data may be transferred to and processed in the U.S. or other jurisdictions. By using the Site, you consent to such transfer.
We comply with applicable international data transfer frameworks, including standard contractual clauses.
Children’s Privacy
Cobefy is a toy store intended for parents and guardians purchasing products for children. We do not knowingly collect personal information from children under 13 years of age. If you believe a child under 13 has provided us with personal data, please contact us immediately at [email protected], and we will take immediate steps to delete such data.
Security of Your Information
We use industry-standard security measures to protect your data, including SSL encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Effective Date” will be updated accordingly. Continued use of the Site after any changes indicates your acceptance of the revised policy.
If you have any questions regarding these Terms, please contact us at [email protected].