Free Shipping Over $30

Shipping Policy

Last Updated: April 2025
Effective Date: April 2025

Thank you for shopping at Cobefy — where every toy is crafted with safety, creativity, and love.
We aim to make your delivery experience smooth and reliable. Below is our global shipping policy which outlines methods, timelines, costs, and customer responsibilities.

🕒 Order Processing Time

Orders are typically processed within 1-3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
You will receive a confirmation email with tracking information once your order has been shipped.

💰 Shipping Costs

We provide free standard shipping on all orders over $30 USD worldwide.

💸 Customs, Duties, and Taxes

All international orders may be subject to customs duties, taxes, or import fees depending on your local customs policy.
These fees are handled separately and must be paid by the buyer.
We recommend contacting your local customs office before placing the order, so you can estimate any import costs.
We are unable to control or refund customs fees. Thank you for your understanding.

🧳 Order Issues & Damaged/Defective Items

Please contact us at 📩[email protected] as soon as possible if your order shows any of the following situations:

  • It hasn’t arrived within 30 business days.
  • The item arrived damaged💥 or defective 👎
  • You received the wrong item🔥

✨ We move quickly when things go wrong! Please include:

  • Your order number 📄
  • Clear photos 🖼️ of the item and its packaging
  • Brief description of the issue 📝

We’ll review your case and respond in 2 business day. 📆

🔍 Tracking Order

Once your order is shipped, we’ll send you a tracking email with your tracking number and a direct link to follow the real-time journey of your toys🧸!
You can also track your order 24/7 via our online portal:

Let’s make sure the magic gets to your doorstep safely 🏡！

❓ Need Help or Have a Question?

If you have any shipping-related issues or special requests (e.g., bulk orders 📦, gift packaging 🎁, etc.), feel free to reach out to our support team 📧 at [email protected].
We’re always here to help and care about your little shopper’s joy.

📌 Your happiness matters to us — small toy, big smiles. ✨