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Last Updated: April 2025
Effective Date: April 2025
Thank you for shopping at Cobefy – your trusted online destination for high-quality, safe and fun-filled toys for children and collectors alike.
We want you to be completely satisfied with your purchase. If for any reason you are not, please review our Return & Refund Policy below.
All eligible items may be returned within 30 calendar days from the date of delivery.
Conditions for Return:
❗If returned items are received damaged, we reserve the right to refuse the refund or provide a partial refund.
The following items are final sale and cannot be returned or refunded for change of mind:
💡 These items may be eligible for warranty claims or manufacturer defect returns only. Please contact our support team for assistance.
Returning your item is easy. Since our online return portal is under development, you can follow the steps below to request a return.
To initiate a return:
Please make sure to keep your tracking number for reference until the return is processed.
📦 If the item is damaged, defective, or incorrect, please include photos in your email to help us process the request faster.
Once we receive and inspect your return:
🔄 If the item sent to you is damaged, defective, or incorrect, we will cover a free replacement or full refund, including shipping.
If you received an item as a gift and would like to return it:
If your item arrives:
Please contact our Customer Support Team within 7 days of delivery.
📷 We may ask for images of the damage or product to verify your claim.
Once confirmed:
🔍 For certain electronic or robotic toys, we may offer firmware updates or support troubleshooting before approving a refund.
All toys meet U.S. ASTM F963, EU EN 71, and international toy safety standards.
If returning a product due to safety or suitability concerns:
If you have any questions about returns, or encounter any difficulty during the process.
Please reach out to our Support Team:
📧 Email: [email protected]
We value your trust and hope your Cobefy experience is enjoyable and safe for your family.